Refund policy

Return, Refund & Exchange Policy

Last Updated: August 8, 2026

At Amir Moti Wala, we want you to receive your order safely and in good condition. If you receive a damaged, incorrect, incomplete, or defective item, you may request a return, refund, or exchange according to the following policy.

1. 7-Day Return & Exchange Policy

You can contact us within 7 days of receiving your parcel if you want to request a return or exchange.

After 7 days, we may not be able to accept your return or exchange request.

2. Parcel Opening Video Is Mandatory

For any return, refund, or exchange claim, you must have a clear and continuous video of opening the parcel.

The video should:

Start before opening the parcel.
Clearly show the package and its condition.
Show the complete opening process without cuts or editing.
Clearly show the products received and any damage, shortage, or incorrect item.

Without a valid parcel-opening video, the claim for return, refund, or exchange will not be accepted.

This video is required so that we can properly verify any missing, damaged, defective, or incorrect items.

3. Eligible Claims

A return, refund, or exchange request may be considered if:

You received a damaged product.
You received an incorrect product.
An item is missing from your order.
You received a defective product.
The product received is significantly different from what was ordered.

All claims are subject to verification.

4. How to Submit a Claim

To submit a return, refund, or exchange request, contact us within 7 days of receiving your parcel.

Please provide:

Your Order Number
Your Name
Clear pictures of the product/package, if applicable
Your complete parcel-opening video
A brief description of the issue

Contact Email

sampleums69@gmail.com

Please mention your Order Number in the email subject so we can process your request more efficiently.

5. Exchange

If your claim is approved, we may offer an exchange/replacement for the affected item, subject to product availability.

The replacement will be processed after the returned item and claim have been verified.

6. Refund

If a refund is approved, the refund will be processed according to the applicable circumstances and payment method.

Refunds are only issued after the claim has been reviewed and approved by our team.

7. Important Notice

Please record a complete parcel-opening video every time you receive an order.

The parcel-opening video is mandatory for any claim related to:

Return • Refund • Exchange • Missing Items • Damaged Items • Incorrect Items

No parcel-opening video = No claim acceptance.

If you have any questions regarding our Return, Refund & Exchange Policy, please contact us at: